Getting Help via Email
When I need to reach out to Pin-Up Casino support, sending an email is my go-to move. The support team is ready to assist 24/7 at [email protected].
Here’s what I can email them about:
- Problems with setting up and verifying my account;
- Finding bugs;
- Errors calculating bonuses;
- Questions about withdrawals and deposits;
- Any feedback or suggestions;
- Suspicions of fraud involving other players.
My inquiries are handled on a first-come, first-served basis. They aim to get back to me as soon as possible. Usually, I won’t have to wait more than a day, unless it’s particularly busy or the question is more complex.
Chatting on the Site
If I need a quick response, I can use the live chat feature right on the site. Chatting with a Pin-Up Casino rep is super easy:
- Go to the Pin-Up site. Navigate to the casino's website or download the Pin-Up app.
- Open the chat window. Look for the chat button at the bottom of the screen;
- Ask your question. Type your message explaining the issue.
An operator usually jumps in within a few minutes, but sometimes it might take a bit longer to connect.
FAQs to Check Before Reaching Out
Before I contact the support team, I always check the help section on the main site. You'll find answers to a ton of frequently asked questions organized into four main categories:
- Signing up;
- Account details;
- Deposits and cashing out;
- Sports-related queries.
If I still can't find the information I need, I read through the answers and contact support through one of the earlier mentioned options.
Helpful Tips for Contacting Customer Service
To make sure my requests go as smoothly as possible, here are some handy tips I follow:
- Be polite to the staff. Being rude or disrespectful can get me into trouble.
- Provide as much detail as you can about the issue. Screenshots, timestamps, and any other relevant info are great to include.
- Keep the conversation in one thread. Try not to send multiple emails; just reply within the existing chat.
- Use your registered email. When I reach out, I always use the email I registered with.
Even if I can’t speed up their response time, I can definitely make it easier for the support team to assist me.
